Harness the power of AI and natural language processing with our Copilot Studio Consulting Services.
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Integrate Copilot Studio with over 300 connectors to streamline customer service and internal processes.
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Provide round-the-clock assistance to your customers and employees.
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Our Certified Microsoft Power Platform Specialists in the UK have over 30 years of combined experience.
Revolutionise your customer and employee experiences
Microsoft Copilot Studio (formerly Power Virtual Agents) is a cutting-edge platform that enables businesses to create and deploy intelligent chatbots with ease. These AI-powered virtual agents can engage with customers and employees across various platforms, enhancing support, streamlining communication, and freeing up valuable human resources for strategic tasks.
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Engaging Experiences for Customers, Clients, and Staff
Copilot Studio offers a robust, low-code solution to create and deploy interactive chatbots (AI Copilots) effortlessly. Leveraging its extensive set of connectors, you can easily connect with various data sources and applications to deliver engaging and efficient experiences.
Reduce the need for extensive human intervention, cutting down operational costs and freeing staff for higher value work.
Provide immediate responses to common queries, eliminating the need to wait for human assistance, enhancing user satisfaction.
Built in analytics and feedback tools allow ongoing optimisation, ensuring chatbots evolve with your business needs.
Quickly retrieve and present relevant information from various systems, saving users the time and effort required to search for data themselves.
Microsoft Copilot Studio offers a versatile platform that can transform how businesses interact with customers and streamline internal processes. From handling customer inquiries to automating data retrieval, Copilot Studio’s AI capabilities provide a wide range of applications tailored to meet diverse business needs.
Deploy AI copilots to handle customer inquiries, provide support, and streamline service delivery. These copilots can automate ticket creation in platforms like ServiceNow and autolog unresolved queries for further review.
Use AI copilots to guide new employees through the onboarding process, answer HR-related questions, and provide instant support, reducing the strain on human resources.
Enhance IT helpdesk services with AI copilots capable of troubleshooting common technical issues and escalating complex problems. These copilots can handle repetitive tasks, freeing up IT staff for more critical issues.
Configure AI copilots to retrieve and present data efficiently, facilitating faster decision-making and reporting. This can be particularly useful for sales teams needing quick access to internal processes and data sources.
Offer instant access to FAQs and knowledge bases through virtual agents. These bots can answer common queries, provide information from your knowledge base, and improve customer service efficiency.
Ensure compliance with company policies by using AI copilots to guide employees through complex regulatory requirements and company procedures, particularly useful in highly regulated industries such as insurance and finance.
Copilot Studio solutions for all your chatbot requirements
Our team specialises in customising AI copilot solutions that cater to your unique business needs, ensuring a smarter, faster, and more efficient way of working.
A comprehensive discovery phase that lays the foundation for a tailored AI copilot solution. We evaluate the effectiveness of your current processes, identify potential data gaps, and pinpoint inefficiencies.
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Our development and build services bring your AI copilot to life. We work closely with you to design and develop a copilot that meets your specific requirements, integrating it seamlessly into your existing systems and workflows.
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Our training services are designed to equip your staff with the necessary skills and knowledge to leverage Microsoft Copilot Studio to its fullest potential. From basic usage to advanced features, we ensure your team is confident and competent.
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We offer robust support services for troubleshooting, assistance in setting up tools, and further developing and implementing strategies. Whether it's a technical glitch or a strategic pivot, our team ensures everything runs smoothly.
Speak To Our Support TeamWe start with a comprehensive discovery phase, where we work with you to understand your business, your target personas, and identify which departments will benefit most from AI copilots.
Next, we build out the knowledgebase and structure. This involves mapping out the necessary information, data sources, and processes that the copilot will need to access to provide accurate and relevant responses.
We create a virtual agent that will effectively complete the task required.Our team designs and develops your AI copilot tailored to your specific requirements. We ensure it is equipped to handle the tasks identified in the discovery and mapping phases.
Finally, we integrate the copilot with your existing systems and platforms, ensuring smooth and efficient operation within your business environment.
See our FAQs or get in contact for more information on any of our services, solutions, or to start your Power Platform journey.
Microsoft Copilot Studio (previously knows as Power Virtual Agents) is a versatile platform that allows users to create, customise, and deploy AI-powered copilots. These intelligent agents utilise advanced generative AI models to handle complex tasks, engage with users in natural conversations, and provide personalised assistance. Copilot Studio integrates seamlessly with various Microsoft services like Office 365, SharePoint, and Dynamics 365, as well as non-Microsoft services such as Salesforce and Google Sheets. It supports a low-code environment, making it accessible for users with different technical expertise levels, and offers robust analytics to monitor and optimise copilot performance. This platform enhances customer support, streamlines internal processes, and optimises resource allocation across multiple business functions.
Implementing Microsoft Copilot Studio can take from a few days to three weeks, depending on the complexity and specific requirements of your project. The process involves four key stages:
Overall, the timeline is flexible to accommodate different project complexities and needs.
Microsoft Copilot Studio can connect to a wide range of services and applications through Power Platform connectors. It supports integration with various Microsoft services, including Office 365, SharePoint, Dynamics 365, and Microsoft Dataverse. Additionally, it can connect to non-Microsoft services such as Salesforce, Google Sheets, and many others. The list of connectors is continually expanding as Microsoft updates and adds new connectors to accommodate diverse integration needs. Copilot Studio can also connect to custom APIs and web services using HTTP requests, providing highly customised and versatile solutions.
Microsoft Copilot Studio is free when used within Microsoft Teams. For external deployments on platforms such as websites, intranets, or SharePoint, the cost is £164.40 per month for 25,000 messages, which equates to approximately £0.0066 per message.
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Discover the advantages of using Microsoft Copilot Studio to free up time and resources while enhancing efficiency. Contact us today to learn how we can implement AI copilots tailored to your organisation’s needs.